Delivery fee
FREEZEE MALL uses self-operated fleet and SF Express’s 0-4 ° C or -18 ° C frozen express for distribution.
** Use self-operated fleet or SF Express will arrange corresponding arrangements according to the actual delivery time and region **
Free shipping on purchase amount (after discount) HK $ 500.00 or above
Shopping amount (after discount) HK $ 500.00 and below need to add HK $ 80.00 shipping
** For express orders, an additional shipping fee of HK $ 150.00 or more must be added, you must first confirm with customer service **
Delivery service process
Daily cut-off time: 03:00 PM
Monday, Wednesday, Friday – Kowloon and New Territories
Tuesday, Thursday and Saturday – Hong Kong Island
An additional $150 is required for delivery on Sundays and Public Holidays
*$150 Payment can be arrange separately with customer service
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Delivery area
Hong Kong, Kowloon and New Territories.
Please note: Some New Territories and Islands Districts do not have delivery services. (Except Tung Chung, Ma Wan and Discovery Bay)
For details, please refer to SF Express:
https://www.sf-express.com/HK/tc/download/B2CRefrigeratedDelivery_ServiceCoverage_TC.pdf
Delivery date
From Monday to Saturday, the actual situation is subjected to the arrangement of the day.
When the typhoon signal No. 8 (or above) or a black rainstorm is hoisted, the delivery service is suspended, and delivery time will be arranged separately. When the typhoon signal No. 8 (or above) or a black rainstorm is hoisted, the delivery service is suspended, and delivery time will be arranged separately.
About 30 minutes to 1 hour before delivery, the driver will call the customer about the delivery time. Please ensure that someone picks up the goods within the selected time period.
The specific delivery time cannot be specified, the actual situation is subject to the arrangement on the day of delivery.
Special delivery arrangements for typhoons or bad weather
Delivery
The Observatory announced that the red / black rainstorm will hang in the next two hours. When the typhoon signal No. 8 or above is reached, the delivery service and customer service department of FREEZEE MALL will stop providing services one after another.
If the delivery of your order is affected by the typhoon, please log in to the FREEZEE MALL account or go to the FACEBOOK professional to check the information center for the latest order delivery arrangement. Or you can contact customer service to change the delivery arrangement.
The actual delivery date and time of orders affected by the typhoon depend on different factors such as delivery address, order quantity and manpower arrangement. Please check the latest order delivery arrangement on the FREEZEE MALL page.
Other
Due to security issues, the company’s delivery staff may not be able to deliver the designated residential units and buildings, and can only settle at the lobby entrance or the roadside. Thank you for understanding for any inconvenience caused. When the typhoon signal No. 8 (or above) or a black rainstorm is hoisted, the delivery service is suspended, and delivery time will be arranged separately.
